Support

How can we help?

Your box, your masjid's screens, your Wi-Fi. Choose a topic, and if you are still stuck, a person answers.

Pictures illustrative

01 / For your box

Plug in. Pick your masjid. Done.

Four steps and you are watching. Full steps come with your box.

Does it work with my television?: If your television has an HDMI port, your box connects to it.
Can I set it up for the kids?: Yes. A kids profile keeps your screen to all-ages titles and kids apps.
Do I pay to watch?: No subscription. Nothing to pay for viewing.
What runs on my box?: Nur OS, the system we build for MasjidTV.
When can I get my box?: Expected launch: Ramadan 2027, in shaa Allah. The family pack tells you more.

02 / For your Wi-Fi

Your box streams over your home internet and keeps your masjid's prayer times up to date.

If the picture stops

Check your other devicesIf they are offline too, it is your internet, not your box.
Restart bothUnplug your router and your box, wait a moment, then plug the router in first.
Bring the signal closerMove your router nearer your television, or out of a closed cabinet.
Still stuck?Talk to us and a person will help.

What does my box need?: Your home Wi-Fi, with a steady signal where your television sits.
New router or new password?: Connect your box to the new network from its settings. Full steps come with your box.
And your masjid's screens?: They run on your masjid's internet, so they need a steady connection too.

03 / For your home

Choose your masjid once. At every prayer time, your screen pauses and the adhan reminder takes over.

How do I choose my masjid?: Pick it in your box's settings. Its prayer and iqamah times come to your screen from then on.
What happens at prayer time?: Whatever is playing pauses, and the adhan reminder shows the adhan and iqamah times. Pray, then carry on watching.
Can I adjust the adhan sound?: Yes. You can set the adhan sound to suit your home. Full steps come with your box.
Moved, or praying somewhere new?: Choose another masjid at any time, and your box follows its times instead.
Is my masjid on MasjidTV?: Tell us which masjid you attend and we will let you know.

04 / For your masjid's team

For your imam, board and volunteers: how your hall and lobby displays work, and who looks after them.

What does each display show?: Your hall display carries the adhan clock, iqamah and your announcements. Your lobby display adds messages from local community builders.
And in the prayer hall?: Your prayer hall stays free of anything commercial, always.
Who sets them up?: We set up your displays with your team, and show your volunteers how they work.
How do we change what plays?: Your team updates prayer times, iqamah and announcements from a tablet or computer, and your screens follow. Full steps come when we set you up.
Who approves lobby messages?: Your masjid does. Nothing shows on your lobby display without your approval.
Can we show our khutbah?: Yes: your khutbah, live when you stream it.
Not on MasjidTV yet?: Request the masjid pack for your board.